They wear a yellow jacket bearing a big question mark. Mont Tremblant habitués are sure to have seen them at the cabriolet, the gondola, or at the summit close to the trail map. Those coming here for the first time have every reason in the world to consult them before heading down the slopes. These are the people of Info-Ski.

A PASSIONATE TEAM

Twenty-five years ago there were six of them. Today, there are 102 of these volunteers whose mission is to help visitors have an unforgettable experience and at the same time to incite them to return to Tremblant. Every day, these mountain-lovers transmit their knowledge. Don’t hesitate to challenge them; they know everything. They have many tasks: to welcome visitors; direct them to alternatives when the waiting lines are too long; help them figure out the various parking areas; tell them about the restaurants, activities, the state of the various trails and runs, and so on.

Hour-long guided tours leave from the gondola every day at 9:30 a.m. and 1 p.m. It’s a great way to discover the less-busy slopes and the interesting runs suitable to the skill level of each person. If history interests you, the Info-Ski guides will be able to tell you the origin of the names of the runs as well as many other interesting anecdotes. At closing time, they work with the patrollers to make sure that everyone ends up on the proper side of the mountain. After that, they take the Nansen (Easy run) down to help any beginners who are in difficulty.

NEVER BORING

These guides see everything and are watching for the slightest sign of distress. If you look disoriented, feel unwell, or have a problem with your bindings, the Info-Ski person is there in a flash. Lost your kid(s)? Code “ZULU” is launched and every employee on the mountain takes on the task of finding the youngster(s) as quickly as possible. They even had to pitch in last year during a memorable electric storm, during which skiers were specifically directed to safe locations.

THE LITTLE EXTRA THAT MAKES THE DIFFERENCE

All Info-Ski guides care deeply about their mission and are profoundly engaged. They are well aware of their impact on the customer experience, and they’re proud of it. Customers unhappy with the state of the runs after an ice storm will see their day of skiing saved after being guided to runs that were spared. A young child from Mexico will be thrilled by the experience of running into mountain mascot Toufou “completely by chance”. The team loyally renews itself from one year to the next. Talk about it with Jacques Auger, the dean of the Info-Ski guides, with 25 years of service and 80 years of age. He has never turned over his place on the team.

Psssst! A little tip from Tremblant Express: don’t hesitate to ask them to tell you that day’s secret.